The Macfox X2 Pro adds full suspension and a larger battery to Macfox’s moto-inspired electric-bike platform. Its 750W motor delivers up to 1,000W peak power, with a manufacturer-listed top speed of 20 mph. A high-strength carbon steel frame, front suspension fork, rear shocks, and hydraulic disc brakes provide a capable foundation, paired with a 20 × 4.5-inch front tire and 20 × 5-inch rear tire.

This single-battery configuration includes a removable 48V 20Ah (960Wh) battery with a manufacturer-rated range of up to 40 miles and an approximate charging time of 6–7 hours. The X2 Pro features LED lighting, a 32-inch seat height, approximately 72 lb bike weight, and a maximum rider weight of 330 lb. Actual range varies with rider weight, terrain, riding mode, and conditions.

Voluntary returns: Request a return within 5 calendar days after delivery. This is the request deadline, not the deadline for the bike to arrive back. For an ordinary change-of-mind return, the bike must remain unopened, unused, unassembled, uninstalled, complete with its original packaging and included parts, unmodified, free of customer-caused damage, and resalable, unless a different product-specific rule was disclosed before purchase.

Cancellation before shipment: If we receive your request before the goods are handed to the carrier, customer-caused cancellations incur a 5% cancellation fee deducted from the amount actually paid after discounts, including paid shipping and tax. For partial cancellations, the calculation covers only the canceled items and their attributable paid shipping and tax. No fee applies to Simmons-caused cancellations or where law or binding payment-provider requirements prohibit it. No pre-shipment restocking fee is added.

After shipment: Approved change-of-mind complete-bike returns incur 10% of the discounted bike price, excluding tax and shipping. Original shipping paid at checkout is nonrefundable, and the customer pays return shipping. No additional 5% cancellation fee applies. We do not charge twice for the same cost. A battery supplied with the bike follows the complete-bike return policy when returned with that bike.

Problems with your bike: Defects, incorrect items, shipping damage, warranty concerns, recalls, and legally required remedies are reviewed separately. Opening packaging does not by itself eliminate protected claims. The change-of-mind restocking fee does not apply to defective or incorrect items, shipping damage not caused by the customer, or legally required remedies. We bear costs where our error, the applicable remedy, or law requires it. Mandatory law and binding payment-provider requirements control.

Refunds: Normally issued to the original payment method. For returned bikes, inspection and any approved refund are completed within 10 business days after receipt, unless an earlier deadline applies. Cancellation refunds are issued promptly within applicable deadlines. Allow an estimated additional 5–10 business days for bank or provider posting; actual timing varies.

Return instructions: Email simmonsmotorsportsinc@gmail.com with your order number for written instructions before shipping anything back, refusing delivery, or arranging redirection. Our contact address is not automatic return authorization. Never send an unsafe battery through ordinary return shipping.

Read the full Return & Refund Policy and Terms & Conditions for all requirements and exceptions. Policy version: September 15, 2026, where properly disclosed and applicable. Earlier orders retain their applicable policy.