New, unused items may be returned within 3 days of delivery for a refund of the product price minus shipping costs. For bikes and e-bikes, see the bike-specific policy.

Return eligibility begins on the delivery date. If the return is due to our error, we will cover return shipping costs. Items must be returned unused, in original packaging, with all included parts and accessories.

All returns require prior written approval. Unauthorized returns may be refused or returned at the customer’s expense. Approved returns may qualify for a refund, exchange, or store credit. Custom-built items, modified products, and batteries are non-returnable once delivered.

Please allow 10–30 days after receipt for return processing.

Additional Conditions:

Used, damaged, or abused items will be subject to up to a 10% restocking fee. Refunds are issued to the original payment method when possible. Refused shipments not caused by our error may incur return freight and restocking charges. Keep all shipping and tracking information until your return is complete.

RETURN INSTRUCTIONS

Simmons Motorsports 23552 Commerce Center Dr. Suite #L Laguna Hills, CA 92653

Use a trackable shipping service for all returns. Include your order number, proof of purchase, and requested resolution (refund, exchange, or store credit). Returns must be packaged securely to avoid shipping damage.  

Bike & E-Bike Care Instructions

• Inspect your bike or e-bike before every ride, including brakes, tires, lights, chain, and fasteners.

• Keep the bike clean and dry after use.

• Professional servicing by a qualified technician is recommended every 3–6 months depending on riding conditions and use.

• Bikes and e-bikes are water-resistant, not waterproof.

• Do not pressure wash, submerge, or spray electrical components directly with water.

• Avoid prolonged exposure to rain, snow, mud, saltwater, or excessive moisture.

• Store indoors whenever possible.

• Use only approved chargers, batteries, OEM replacement parts, and accessories.

• Do not leave batteries charging unattended.

• Avoid extreme heat, freezing temperatures, water exposure, or physical battery damage.

• For long-term storage, maintain battery charge between 40–70%.

• Always wear a helmet and follow local traffic laws.

• Professional assembly and safety inspection are required prior to first use.

• If the bike or e-bike malfunctions or you suspect any issue while riding, immediately stop use and contact us.

• Do not continue riding until instructed otherwise.

• Unauthorized modifications will void warranty coverage.

• Tires, tubes, brake pads, chains, and drivetrain components require regular maintenance and replacement.

• Shipping damage or missing parts must be reported within 24 hours.

• Failure to properly maintain, store, or operate the bicycle/e-bike may void warranty, return, or exchange eligibility.

• Use a trackable shipping service for all returns. Include your order number, proof of purchase, and requested resolution (refund, exchange, or store credit).

Returns must be packaged securely to avoid shipping damage.